سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Sayt Lyanfi Sayt Lyan for Car Spare Parts We are keen on our customers' satisfaction and providing a reliable and flexible shopping experience. Therefore, we offer you the possibility of exchange or return according to the following conditions: Exchange Policy: The customer has the right to request an exchange of the product within two days from the date of receipt, provided that the product is unused and in its original condition. The store has the right to inspect the product before approving the exchange request. In case of a manufacturing defect or error in the shipment, the product will be exchanged without additional charges. The exchange is not allowed in the following cases: If the product was manufactured according to the customer's request or with special specifications (unless it has a defect or does not match the specifications). If a defect appeared due to misuse. If the product has been installed. In the case of special orders. Specific products such as: hydraulic, worm, power, steering box, are not exchanged after sending pictures. Note regarding changing your mind: If the customer requests an exchange only because of changing their mind without a convincing reason, the store has the right to refuse the request or accept the exchange after deducting an administrative fee of up to 20% of the invoice value, with the customer bearing all shipping costs both ways. Return Policy: The customer has the right to request a return of the product within two days from the date of receipt, provided that the product is unused and in its original condition. The store has the right to inspect the product before approving the return. The return is not allowed in the following cases: If the product was manufactured according to the customer's request or with special specifications. If a defect appeared due to misuse. After the product has been installed. In the case of special orders. If a non-matching product was sent, it will be replaced with a matching product, and the price difference will be calculated if any. If the matching part is not available, the order will be canceled and the amount refunded after deducting shipping costs. If the matching part is available, only the exchange will be made without a return. Note regarding changing your mind: If the customer wishes to return the product only because of changing their mind without a convincing reason (such as not needing the part or not installing it), the store has the right to refuse the request or accept the return after deducting an administrative fee of up to 20% of the invoice value, plus deducting shipping costs both ways. Shipping Policy: Important note regarding return and exchange shipments: We kindly ask our valued customers not to send any return or exchange shipments — for any reason — via shipping companies, unless after prior contact with us to issue a return or exchange waybill through the shipping companies with which we have official contracts. If the shipment is sent without coordination or through an unapproved company, the store is not responsible for the loss of the shipment or any resulting costs, and all costs will be borne by the customer. Shipping and Return Costs: The customer bears all shipping costs in cases of exchange or return. Shipping fees both ways will be deducted from the refunded amount in case of a return. If shipped by the customer without prior coordination, the customer must prepay the shipping cost. If the part is installed before the return, the installation cost will be deducted from the refunded amount (if any). Customers with deferred payment: For orders paid via deferred payment services such as (Tamara, Tabi, Madfoo3, MIS Pay, Imkan, etc.): If a return or cancellation is requested for any reason, an administrative and processing fee of at least 5% of the purchase value will be deducted before refunding the amount to the customer. This percentage includes: Service provision fees from the financing party. Financial processing fees. These fees are automatically deducted from the refund amount. Additional Notes: We recommend contacting us before purchase to ensure the parts are compatible with your vehicle. The warranty for parts is according to each product's policy, and the invoice must be kept as a reference to guarantee the product. Details of the warranty for each product can be viewed from its description on the website. A one-year warranty on some compressors from the date of 1 Ramadan 1447 AH / February 18, 2026.